CXWorks
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Ecommerce Consulting

Ecommerce consulting for distributors, retailers and D2C brands.

Catalogs, search, B2B ordering and marketplaces, fixed by one team.

Book a DCX Audit Get your free AI scan

Deep on catalogs

Built for distributors and large-catalog retail.

Thousands of SKUs, messy supplier data, ERP-connected portals and buyers who reorder. We fix the templates, data and search that every page depends on.

Part-number searchAccount pricingQuick reorderQuotesMarketplacesPIM and ERP
48,000 fixedpart numbers normalised in one project

Gates it covers

01Discoverability02Findability03Relevance04Clarity05Usability06Trust07Conversion08Assistance09Retention

Cited, Clicked, Chosen

Nine gates every customer passes through.

Lost revenue shows up at conversion, but it usually starts earlier. We find the earliest gate that fails and fix that first.

CitedCan they find you?
01DiscoverabilityShowing up in Google, AI answers and marketplaces when buyers search.
02FindabilitySearch, menus and filters that get people to the right product or page fast.
ClickedDo they stay?
03RelevanceThe landing page matches what they searched for.
04ClarityThey understand what you offer, who it is for and what to do next.
05UsabilitySpeed, mobile, navigation and forms that never get in the way.
ChosenDo they buy, and come back?
06TrustReviews, specs, policies and proof that remove doubt.
07ConversionCheckout, quote, form, call or booking that works first time.
08AssistanceOrder updates, onboarding, enquiry follow-up and fast answers on calls, email, chat and WhatsApp.
09RetentionReorders, renewals and referrals.
See the Nine Gates framework

AI plus human in the loop

AI watches every gate. Experts fix what matters.

What AI agents watch
Zero-result and failed searches
Speed and errors by template
Tracking breaks and data gaps
Product feed and spec gaps
Mentions and citations in AI answers
Drop-off at checkout, quote or form
What experts decide
Which signals are real
What fixing it is worth
What to fix first
How to design and build it
When it is ready to ship

Services in this solution

What makes it up.

Catalog and Product DataClean, complete product data for search, filters and AI answers.Discoverability, Findability, ClarityDigital MerchandisingSearch, filters and categories that turn browsing into buying.Findability, RelevanceEcommerce Website DevelopmentBuilds, migrations and template work that ship on time.Usability, AssistanceConversion Rate OptimizationA testing program that fixes causes, not symptoms.Usability, Trust, Conversion

Ways to start

Small enough to say yes to.

Each step sets up the next. Audits and fixed-price jobs sit beside the ladder as a side door, paid as you go or with prepaid credits.

Step 01Free AI scanAutomated. Nine Gate score, catalog health snapshot, zero-result search sample and AI visibility check. AI does the work, a human adds a two-line note before it goes out.About 48 hoursFreeStep 02Most completeDCX AuditHuman-led. Finds the earliest failing gate and puts a money value on fixing it. Ends with a prioritised roadmap.About 30 daysPaid, fixed priceStep 0390-day Build sprintFixes the top issues from the roadmap: templates, product data, search, tracking, first tests.90 daysFixed scope
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In depth

Ecommerce consulting for large catalogs

Large catalogs have their own problems: messy product data, search that misses part numbers, filters that do not work and templates that repeat the same issue across thousands of pages. Our ecommerce consulting is built around them.

We help distributors, retailers and D2C brands decide where to invest: catalog data, search and merchandising, CRO, analytics, growth marketing or a new platform. Every recommendation is ranked by revenue impact.

Unlike advisory-only firms, we also deliver the work, with fixed-price jobs and 90-day sprints.

Start with a free AI scan or a DCX Audit to see where your store loses the most revenue.

FAQ

Finding where customers drop across the journey and fixing the earliest failing gate first.

More solutions

Explore 01Customer Experience ConsultingViewExplore 02Customer Journey OptimizationView
DCX Strategy and TransformationConversion Rate OptimizationAI Search Visibility (GEO)Digital MerchandisingCatalog and Product DataDigital AnalyticsGrowth MarketingEcommerce Website Development

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