CXWorks
Free AI scan
Free AI scan

Ecommerce merchandising

Digital Merchandising Solutions

Grow your business by making the right products easier to find and choose.

Book the Digital Merchandising Audit Talk to an expert

The problem

Symptoms you will recognise.

01Searches return the wrong products
02Category pages buried in filters
03Promotions hard to find

Discovery performance

Shoppers find the right product faster.

+78%lift in search-to-cart rate
BeforeWith CXWorks
Illustrative · typical engagement
Search-to-cart rate
9%
16%
Filter engagement
22%
41%
Category click-through
31%
48%
PDP add-to-cart
7%
11%

Better search relevance, filters and category structure turn browsing into buying.

Gates it covers

01Discoverability02Findability03Relevance04Clarity05Usability06Trust07Conversion08Assistance09Retention

Diagnose and Build

Two ways to buy Digital Merchandising.

DiagnoseSearch, PLP and assortment reviewFixed priceBuildSearch tuning, category and filter rebuildFixed price or sprint

How AI agents and experts work on it

AI agents

Agents watch findability, relevance, flag changes and draft fixes.

Experts

Experts decide what matters, build it and check results.

Tools and platforms

In depth

Digital Merchandising Solutions

CXWorks helps B2B, B2C and D2C eCommerce businesses connect product discovery, search, category experience, product information and commercial intelligence into one merchandising system.

Customers do not always search using the same language businesses use in their product catalogs. They search naturally using synonyms, alternative terminology, incomplete phrases, or even misspellings.

When search depends on exact product names or catalog terminology, relevant products can remain invisible even when they are available.

Discovery friction does not end once a customer reaches the right category. Large assortments still need to be narrowed into a manageable set of relevant options. When filtering, sorting, and category structures fail to support that process, customers are left to do the work themselves.

FAQ

Digital Merchandising improves how products are discovered, prioritised, presented, and selected across digital channels.

More ways to build

Build 01DCX Strategy and TransformationOne roadmap and one team owning every gate.Gates: All nineViewBuild 02Conversion Rate OptimizationA testing program that fixes causes, not symptoms.Gates: Usability, Trust, ConversionViewBuild 03AI Search Visibility (GEO)Be the brand ChatGPT, Gemini and Google AI Mode recommend.Gates: DiscoverabilityViewBuild 04Catalog and Product DataClean, complete product data for search, filters and AI answers.Gates: Discoverability, Findability, ClarityViewBuild 05Digital AnalyticsTracking for orders and leads that every team trusts.Gates: All (the measuring layer)ViewBuild 06Growth MarketingMore value from the traffic you already pay for.Gates: Discoverability, RetentionViewBuild 07Ecommerce Website DevelopmentBuilds, migrations and template work that ship on time.Gates: Usability, AssistanceView
Also exploreSolutions

Start with the Digital Merchandising Audit.

Fixed price, clear output, no long scoping.

Get your free AI scan

Which describes you?
Diagnose (optional)
Build (optional)

We only use your details to reply. No spam.

Book the Digital Merchandising Audit →